Find answers about purchases in our online shop and booking cycling holidays. Cannot find what you need? Email info@swedenbybike.com or call 08-640 96 56.
Shopping in the online shop
How much does shipping cost?
Within Sweden, small shipments cost SEK 59 and standard parcels SEK 79 per order. To the rest of the EU, shipping starts at SEK 99 for small shipments and SEK 149 for standard parcels. Split deliveries to the rest of the EU start at SEK 199 in total. Prices include VAT. The exact shipping charge appears at checkout. See full shipping terms and exceptions.
Which countries can I order to?
Physical goods are delivered within the EU. Memberships and other digital products without physical delivery can be purchased worldwide. In a mixed order, physical goods need a delivery address within the EU.
Why has my parcel come from another company?
Some products are dispatched directly by our partners. An order may therefore arrive in several parcels at different times. Your seller is always Sweden by Bike. Contact us whenever you need help.
How do I receive my digital product?
Digital content is delivered as described on the product page. Membership content becomes available when your membership is active and you are signed in. There is no physical shipment or shipping charge for digital products.
How do I return an item or report a fault?
To withdraw from a purchase, use Withdraw from a purchase or contact us. For faults or transport damage, email us with your order number and a description of the problem. Find withdrawal deadlines, our return address and return-shipping information here.
Booking cycling holidays
What happens when I send a booking request?
When you have filled in the form and clicked on the "send" button, a request will be sent to the organizer of the bicycle package. You will then be contacted by the tour operator within 24 hours with a response regarding availability and final price. You then have the opportunity to accept or decline the booking.
What do I do if I have a question before I want to book?
If you have any questions about the bicycle package or the booking, you are always welcome to contact us and we will help. You also have the opportunity to fill in your questions in the box "Other" in connection with your booking. Since you do not commit to the booking until you have accepted the answer from the organizer of the bicycle package, it is in most cases easiest to start by sending a request.
It has been more than 24 hours since I sent my request and I have not received a response. What should I do?
Send us an email with the booking number you received and we will help. Also feel free to double-check your spam so that the answer does not end up there. We continuously follow up all bookings and work to ensure that everything goes as smoothly and quickly as possible.
What do I do if I want to cancel a booking?
As long as you have not accepted the organizer's response to your booking request, you are free to cancel at any time. Send a message to the organizer or to us at swedenbybike.com with your booking number and we will make sure that the booking is canceled. If you have already accepted the organizer's answer, the booking is considered confirmed. What applies then is different depending on the bike package. In most cases, it is free to cancel up to a certain number of days before departure. Closer, there may be a cancellation fee. Exactly which rules apply to your booking is stated on the page for the bicycle package that you have booked. If you do not find what applies, you are always welcome to contact us at swedenbybike.com and we will help.
What happens if I do not respond to the organizer's confirmation?
If the organizer has returned to you after you have sent your request, the organizer expects you to either accept or decline the booking. If you do not respond at all, the organizer can not be sure that you want to complete the booking and it will then be released and available for someone else to book.
How do I pay?
Payment is made directly to the organizer of that bicycle package and differs between different bicycle packages. You will receive detailed information on how to pay in connection with confirming the booking.
Will it not be more expensive to book through you than to book directly with the organizer?
Our business model is based on a commission for arranging bicycle trips. This means that neither we nor the organizer charge any extra fee to the customer because the booking goes through us. The price is therefore the same as if you book directly with the organizer.
Because we care a lot about our customers and want everyone to feel safe, we offer extra accident insurance for everyone who books through us.
Our goal is to grow as a company and in doing so develop Swedish cycling tourism. It is thanks to the commission we receive from the travel companies that we have the opportunity to further develop our platform and market all cycling packages together with the organizers. Without the commission we receive, we would not exist, so thank you once again for choosing to book through us!